Friday, 25 January 2013

They Destroyed My Pretties :(

I don't have any polish for today as I had my polish mojo knocked out of me yesterday.  You may have seen this photo knocking round the internet the last couple of days.


This was the very sad letter I received yesterday telling me that Royal Mail had destroyed my parcel of pretty Nails Inc polishes I was shipping to one of my friends as part of a group buy.  Unfortunately I shipped a load at the same time and I have no idea whose parcel got destroyed and won't know until hopefully the other parcels arrive safely.  I can't remember how many parcels I sent, about 7 I think, and I know 2 have arrived safely.

I thought I'd better explain exactly what happened, and also what Royal Mail have told me regarding shipping polish abroad.

When you ship parcels internationally now, the staff at the counter have a laminate sheet with a list of different things which are prohibited, which they have to show you and ask if any of these items are in the parcel.  Of course nail varnish is on the list :(.  I had all these parcels which my friends had paid for and were waiting, so I had to ship them out somehow, so I ignored the sheet (I didn't feel great about it but what else could I do) and then panicked at filling out the customs forms.  Normally I put cosmetics but for some reason on some of the I put craft supplies, and on a couple I put craft supplies-paint.  I was thinking acrylic or poster paint, non flammable!  Not my brightest moment, but the Post Office worker accepted the parcels with that on the customs label so I thought they would be ok.  Until I got the letter above.

I rang the Dangerous Goods number - the girl on the phone said that they are x-raying all international parcels now (really?! that's a lot of work!) and that this is because of Civil Aviation laws, not their own rules.  I asked about shipping by land but she said they don't offer that anymore!  Despite the fact that the Royal Mail website clearly says they do!  So it seems to me that not all the information being given is correct or true.

I asked how businesses like Nails Inc for instance would be able to ship abroad and she said they won't.  She was very polite but not very helpful!

So that's the story behind the letter - it may be my fault the parcel got destroyed because I put a stupid thing on the customs form.  Or maybe Royal Mail are x-raying all international parcels.  I don't know!  But one thing I do know, international nail polish swaps are on hold for the forseeable future which makes me very sad.  I hope to find a way to safely and legally ship polish abroad.  If I do I will let you know!

14 comments:

  1. Oh how awful! My sympathies. This sounds crazy so we can't send any nail polish abroad? Not even companies? Most importantly (to me) does it affect international companies sending polish here?

    ReplyDelete
    Replies
    1. Well since the new rules came in, 2 of the packages I sent out so far have reached their destination and I have received 2 packages. I'd say be cautious and don't order too much at once. These are new rules so I'm hoping that once things have settled down things might improve.

      Delete
  2. This makes me nervous as I have a large Illamasqua order that shows it is still sitting with Royal Mail and has been for over a week....I wonder if it has fallen victim. Perhaps I'll contact Illamasqua. Thanks for the detailed info!

    ReplyDelete
  3. I am so glad Sally Magpies is open in UK and I don't need to order from overseas e-tailers like Llarowe anymore!

    ReplyDelete
    Replies
    1. I know - I've already received my first order from her - so great to be able to buy Picture Polish in the UK.

      Delete
  4. Someone asked were I was shipping from and to. I was shipping from the UK to the EU and USA.

    ReplyDelete
  5. From what I know- and this is shaky, but I actually work for a transportation company in the haz department, so it may give some info. Individuals will probably not be able to legitimately ship internationally, as the only way to get past it that I know is probably at least slightly expensive and requires a bit of knowledge. I'll take a look at work and see if I can find out more. Companies may be able to ship with one of the major carriers- Fedex or UPS if they are willing to attend a class about safely shipping dangerous goods that would allow them to ship them. Nail Polish is a hazardous good- mostly it's shipped under ID8000, class 9, consumer commodity. It's one of the easier ones packaging wise to ship- and the labelling isn't hard either. The big indies may want to look into what's required/what it costs to be able to get this license/certification...again I'll look and see if I can find out more on my end or if it's different in the UK.

    Maybe someone entrepreneurial and awesome could be like llarowe- get the licensing and then offer the ability to ship internationally to both individuals and the england indies? Just a random idea.

    ReplyDelete
  6. Does this mean nail polish sent to the UK from the US, etc. is also not allowed? I buy nail polish on eBay and from Llarowe all the time. :( Thanks.

    ReplyDelete
  7. This comment has been removed by the author.

    ReplyDelete
    Replies
    1. Sorry made a mistake; I was asking you if I can translate part of your post to introduce as an example what Royal mail has been done :) Hope this is OK for you!

      Delete
    2. Yes that's fine - thanks for spreading the word!

      Delete
  8. Hey, I've sent a package to the us and I'm getting a bit worried. How long after u sent the package was it returned to you? Thanks :)

    ReplyDelete
  9. I'm sooo sorry to hear of your loss!! Thats absolutely terrible that they couldn't deliver on the dot, but rather on the speck. Better luck next time, right?

    -Panamerican Shipping
    South America Shipping

    ReplyDelete
  10. I have had so many of my makeup items destroyed but yesterday I phoned as I knew I hadnt sent anything dangerous and they have destroyed at least 3 foundations, the lady said she didnt know why as they are not classed as dangerous, I am putting in a formal complain

    ReplyDelete

I love reading your comments so please leave me a note below.